"Trusted Pet and House Sitting Services

For New Customers

PresidentYoko Osuga

【Pet History】
Saint Bernard,Beagle,Abyssinian,
Gordon Setter,Border Collie,
Mixed Breed (Corgi and English Pointer)

【Certification】
Animal Handling Supervisor/
Dog Care Manager/
Animal Health Manager/
Animal Caregiver/
Family Dog Trainer/
Pet Sitter First Aid Responder

【About Myself】
I have lived with a Saint Bernard since I was born,
and animals have always comforted and supported me throughout my life.
To me, animals are the most cherished partners. In the past, I served as a manager at a major pet-sitting company, where I received awards such as Annual MVP and Most Requested MVP, and had the privilege of training numerous pet sitters. Drawing on this experience, I am dedicated to training sitters to provide the highest satisfaction to our clients and their beloved family members.

About Partners Sitter

We visit your home to care for your beloved family members, who are always cherished and loved by you.
By providing the same routine care they are accustomed to, we aim to ensure your pet feels stress-free and comfortable.
Our goal is to offer you peace of mind by giving attentive, heartfelt care to your pet.

All our employees have signed confidentiality agreements and undergo thorough information security training, so you can use our services with peace of mind.

Please consider our services in the following situations

・When you are traveling or on a business trip
・When you are away for extended hours or busy with work
・When you are injured or unwell
・When you need pick-up and drop-off for daycare or grooming appointments
・ When your pet feels anxious being alone and needs someone to keep them company

Supported Areas

We are planning to expand our service area,
so please feel free to contact us even
if you are outside our current coverage area.

Insurance and Key Management

All employees are covered by the Insurances. To prevent loss, we attach an air tag to each key upon receipt and transport it in a secure zippered pouch.

Comprehensive Staff Training

We employ sitters who are certified professionals with experience in pet-related work or personal pet care. Each sitter signs a confidentiality agreement and only those who pass rigorous training are permitted to visit our customers’ houses.

Continuous Sittings

If a different sitter is caring for your pet, the prior sitter will provide a detailed handover. If you would like, we can arrange an introduction in person (for a fee) or via Zoom (free of charge).

Available Sitters

You can also request a specific sitter. The reservation fee is 880 yen（tax included）

Ayako MitokuSitter

【Certification】
Certified Dog Sitter

【Pet History】
Pit Bull, Dachshund
(2 years of experience caring for a total of 20 puppies & kittens at a pet shop)

【About Myself】
My passion for animals has been with me since childhood, but it was living with two wonderful, large dogs during a homestay abroad that truly ignited my dream of working with animals. I’m excited about the opportunity to support as many pets and their owners as I can, and I’m absolutely thrilled to meet you soon!

Aki HavenSitter

【Certification】
Certified Pet Sitter

【Pet History】
Kai dog and Shiba dog mix, Miniature Schnauzer, Mini Rabbit, Chipmunk, Budgie, Java Sparrow, Crayfish, Crab, Turtle, Snail etc.

【About Myself】
Although our family dog was acclimated to the dog hotel and their report was that he was doing fine, he sometimes came home with an upset stomach. I will carefully observe the wellbeing of your pets and provide a relaxing and fun time for them.

Haruka NiyamaSitter

【Certification】
Dog Care Manager／Dog and Cat Stress Care Advisor／Pet Therapy Instructor

【Pet History】
Dog(Beagle), Cats(local, sheltered and friend’s cats), Hamsters(all breeds), Rabbit(Netherland)

【About Myself】
I Grew up with dogs in my childhood and have been living with diverse animals since then.(Dog/cat/hamster/rabbit etc...)
My entire life has been fulfilled with AFFECTION, JOY and COMPASSION for a long term and even to this day.
In order to cherish love and care for both animals and pet owners, I am here for you with a responsibility.
If you need some help from ordinary care to assistance/nursing care, please let me support you with a less-stress environment.
It does not matter what kind of breed(size) they are, only I deliver "Just another ordinary day" to your pet as they live with their true family.

Yuki IkebaSitter

【Certification】
Companion Animal Care Manager/ Pet Care Adviser/ Pet Therapist

【Pet History】
Golden Retriever, Shiba Inu, Mixed-Breed Cat

【About Myself】
I will care for your beloved family members with a deep sense of compassion and attentive consideration. I am skilled at bonding with shy dogs and cats. I have experience nursing and caring for pets that I’ve lived with over the years, and I’ve been through challenging and sorrowful experiences, including pet loss. I aim to be a pet sitter who is there not only for your pets but also for you, the owner, in times of need. I look forward to meeting your precious family members.

How to Use

Please make the payment via credit card or bank transfer using the URL provided.

STEP 01

Inquiries and Reservations Please use the contact form or add us as a friend on LINE. Let us know your preferred counseling or sitting dates, along with details about the family members we will be assisting.

STEP 02

Counseling A sitter who best matches your needs will visit your home to discuss specific care requirements.
(If you would like to try a trial sitting, we will provide care immediately after the counseling session while you observe.）
Note: We will take detailed notes in a client file, which includes taking photos of your home for reference. All staff members have signed confidentiality agreements, so please rest assured that your privacy is protected.

STEP 03

Contract and Key Handling After reviewing the terms of service and signing the contract, we will collect your keys using the method you prefer.

STEP 04

On the Day of Sitting We will visit at your reserved time and provide detailed care according to your requests. To ensure peace of mind, we will keep you updated frequently with photos.
(If you prefer not to receive updates, please let us know.)

STEP 05

Key Return and Report After the sitting is completed, we will return your keys as per the method discussed during counseling. Within a few hours, we will send you a report along with lovely photos and videos of your family taken during the sitting.

Service Fees

Counseling

	Excluding Tax	Including Tax
Counseling	5,000yen	5,500yen
Re-Counseling	2,000yen	2,200yen
In-Person Meeting	2,000yen	2,200yen

Travel Fee

Please note that a travel fee will be charged for visits to your home.

	Excluding Tax	Including Tax
Tokyo Area	800yen	880yen
Outside Tokyo Area	1,600yen	1,760yen

Sitting Fee

We will do our utmost to provide care that aligns with your wishes, as discussed in the counseling session, with heartfelt dedication.

Hours	Excluding Tax	Including Tax
60 Minutes	5,000yen	5,500yen
90 Minutes	7,500yen	8,250yen
120 Minutes	10,000yen	11,000yen
180 Minutes	15,000yen	16,500yen
Additional Fee per 30 Minutes	2,500yen	2,750yen
First-Time Campaign	Free Trial Sitting (30 Minutes)
The reservation fee	800yen	880yen

Note: For 2 dogs or 3 cats, we will provide services starting from 90 minutes.

Additional Information

※Please note that during peak seasons, a 20% surcharge will apply: ・Golden Week: April 27 to May 7
・Obon: August 10 to August 18
・Silver Week: September 16 to September 24
・Year-End/New Year: December 23 to January 8

※There is a 20% surcharge for services provided during late night and early morning hours .(9:00 PM to 9:00 AM) 　　　

Contact form

Your name
Phone NumberPlease write down your number without a hyphen.
E-mail Address(If you use a mobile email address, there is a possibility that the email may not be delivered.)
Confirm E-mail Address
Address
Dog Breed / Cat Breed
Number of Pets
Preferred Counseling Date 1
Preferred Counseling Date 2
Preferred Counseling Date 3
Pet Sitting Request Date
Inquiry Details

Pet Partner Co., Ltd. (hereinafter referred to as "our company") establishes the following Privacy Policy (hereinafter referred to as "this policy") regarding the handling of user information, including personal information, in the services we provide (hereinafter referred to as "the service").

1. Collected User Information and Collection Methods

In this policy, "user information" refers to information related to user identification collected by our company based on this policy. The user information collected by our company in the service depends on the collection method and includes the following:
(1) Information Provided by Users
Information provided by users to use the service or through the use of the service, includes:

- Profile information such as user name
- Information about pets, including name and date of birth
- Contact information such as LINE, email address, phone number, and address
- Payment information such as credit card details, bank account details, and e-money information
- Information entered, input, or transmitted by users via methods specified by our company

(2) Information Provided by Other Services with User Permission
When users permit integration with other services, such as social networking services, information disclosed by users to such external services based on user consent will be collected.

- Information users have approved for disclosure to the linked service based on privacy settings of the external service

(3) Information Collected by Our Company During Service Usage
Our company may collect information regarding the access status and usage of the service, including:

- Referrer
- IP address
- Server access log information
- Cookies, ADID, IDFA, and other identifiers (hereinafter referred to as "Cookies, etc.")

2. Purpose of Use

The specific purposes of use of the user information in relation to providing the service are as follows:
(1) To maintain, protect, and improve the service, such as gathering feedback, calculating usage fees, and enhancing the service
(2) To measure and analyze user traffic and behavior
(3) To deliver, display, and measure the effectiveness of advertisements
(4) To respond to notifications, communications, and inquiries about the service
(5) To address acts violating our terms, policies, etc., related to the service
(6) To resolve operational issues related to the service
(7) To send rewards for participating in surveys or similar activities
(8) To notify users of changes to terms and policies related to the service

3. Provision to Third Parties

3-1 Our company does not provide personal information from user information to third parties without prior user consent, except in the following cases:

- When entrusting all or part of the handling of personal information to achieve the purpose of use
- When personal information is provided due to a business succession, such as in the case of a merger
- When allowed by the Personal Information Protection Act or other laws and regulations

3-2 Our company will record and store data when providing personal information to third parties.

3-3 Our company will confirm necessary matters and record and store related records when receiving personal information from third parties.

4. Security Measures

4-1 Our company takes necessary and appropriate measures to prevent leakage, loss, or damage to user information and ensure safe management.

4-2 When outsourcing personal information handling to a third party, we select contractors that meet our selection criteria and monitor the handling of personal information through contracts and regular reporting.

4-3 For specific details of the security measures, please contact our company as outlined in this Privacy Policy.

5. Request for Disclosure, etc., of Personal Information

5-1 If a user requests notification of the purpose of use, disclosure, correction, addition, deletion, suspension, erasure, or cessation of third-party provision of retained personal data or third-party provision records (collectively referred to as "Request for Disclosure, etc."), our company will respond promptly according to our procedures upon verifying that the request is from the user.

5-2 A fee of 1,000 yen (excluding tax) will be charged for each request for notification of purpose of use, disclosure of retained personal data, or records of third-party provision.

5-3 For specific methods of requesting disclosure, please contact our company as outlined in this Privacy Policy.

6. Contact Information

For opinions, questions, complaints, and other inquiries regarding the handling of user information, please contact the following:

Address: 1214 Win Aoyama, 2-2-15 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Pet Partner Co., Ltd.
Representative: Yoko Osuga
Personal Information Handling Manager: Yoko Osuga
Contact: info@partnerssitter.com

7. Procedure for Changes to the Privacy Policy

Our company may change this policy as necessary. However, if changes require user consent by law, the modified policy will only apply to users who have consented to the changes in the manner specified by our company. When changing this policy, our company will notify users by displaying the effective date and content of the updated policy on our website or by other appropriate means.

【Established on October 29, 2024】

Article 1 (General Provisions)

1. These Terms of Service outline the terms and conditions for the pet services (hereinafter referred to as "the Service") provided by Pet Partner Co., Ltd. (hereinafter referred to as "the Company") and the rights and obligations between the Company and users (hereinafter referred to as "the Customer").
2. By using the Service, the Customer is deemed to have agreed to these Terms.

Article 2 (Service Content)

1. The Service refers to the care and supervision of pets at a location designated by the Customer.
2. Specific services, such as pet walking, feeding, cleaning litter boxes, and refreshing water, are based on prior agreements with the Customer.

3. If special care is needed, additional fees may be charged after consultation with the Customer.

Article 3 (Fees and Payment)

1. Service fees are based on the price list set separately by the Company.

2. Payment shall be made before the service via credit card, bank transfer, or PayPay.

3. The cancellation fees are as follows:

– Cancellation up to 7:00 pm three days before service: Free
– Cancellation after 6:00 pm three days before service: 30% of the fee
– Cancellation after 6:00 pm two days before service: 50% of the fee
– Cancellation after 6:00 pm the day before service: 100% of the fee

Article 4 (Customer Responsibilities)

1. The Customer must provide accurate information regarding the pet's health, allergies, temperament, and any special care requirements.
2. The Company assumes no responsibility for inadequate or incorrect information provided by the Customer.

Article 5 (Company Responsibilities)

1. While the Company shall care for pets with due diligence, the Company shall not be liable in the following cases:
– Damage due to pets' pre-existing conditions or unforeseen accidents
– Damage due to force majeure such as natural disasters
2. 2. If emergency medical treatment is required for a pet during the Service, the Company will promptly contact the Customer for instructions. If the Company is unable to reach the Customer, it may take necessary actions at its discretion, and any resulting medical expenses will be charged to the Customer.

3. The Company's liability for damages related to the Service shall not exceed the amount paid by the Customer for that Service, except in cases of intent or gross negligence by the Company.

Article 6 (Confidentiality)

The Company will not disclose the Customer’s personal information or pet-related information to third parties, except as provided in the Company’s Privacy Policy.

Article 7 (Prohibited Acts)

When using the Service, the Customer must not engage in any of the following acts or acts deemed by the Company to be reasonably similar:
1. Acts that violate laws and regulations
2. Fraud or threats toward the Company
3. Acts that violate public order and morals
4. Acts that infringe on the intellectual property rights, portrait rights, privacy rights, reputation, or other rights or interests of the Company or others
5. Acts that place an excessive load on the Service’s network or system
6. Reverse engineering or analysis of the Company’s system
7. Acts that may disrupt the operation of the Service
8. Collecting information about other customers of the Service
9. Acts that cause harm or disadvantage to the Company
10. Providing false information when registering for the Service
11. Directly or indirectly inducing or facilitating the aforementioned acts
12. Attempting any of the above acts

Article 8 (Suspension of Service, Modification of Contract, Termination)

1. The Customer or the Company may change the content of the Service upon prior notice.
2. The Company may suspend the Service or terminate the contract in whole or in part in cases including but not limited to:
1. Violation of any provision of these Terms
2. Unclean or improper environment for pet care, such as clutter or foul odors
3. No response from the Customer for 30 days or more to Company inquiries
4. Insolvency, bankruptcy, civil rehabilitation, corporate reorganization, or similar legal proceedings initiated
5. Any other cases where the Company deems Service use inappropriate for the Customer
3. In any of the cases listed above, the Customer shall lose the benefit of the term for all obligations to the Company and must immediately pay all outstanding amounts.

Article 9 (Disclaimer of Warranties)

The Company does not guarantee that the Service will meet the specific purposes or expectations of functionality, value, accuracy, or usefulness desired by the Customer.

Article 10 (Handling of User Information)

1. Handling of Customer information by the Company is governed by the Privacy Policy, which the Customer agrees to in advance.
2. The Company may use and disclose, at its discretion, statistical information that does not identify individuals based on data provided by the Customer, who consents to this.

Article 11 (Changes to Terms of Service)

1. The Company may change these Terms if deemed necessary.
2. Changes to the Terms will be announced on the Company’s website or by other appropriate means, notifying the effective date and content.
3. For changes requiring Customer consent under the law, the Company shall obtain such consent by its prescribed methods.
4. The Customer is deemed to have consented to the revised Terms by continuing to use the Service after such changes.

Article 12 (Assignment of Service Contract Position, etc.)

1. The Customer may not transfer, assign, or dispose of the position or rights and obligations of the Service contract to any third party without prior written consent from the Company.

2. In the event of business transfer, the Company may transfer its position, rights, obligations, and Customer information related to the Service contract to the transferee. The Customer agrees in advance to such transfer in this clause, including all cases where business is transferred through corporate separation or other means.

Article 13 (Severability)

Even if any provision of these Terms is deemed invalid or unenforceable by law, the remaining provisions shall continue in full force.

Article 14 (Governing Law and Jurisdiction)

These Terms shall be governed by Japanese law, and any disputes related to these Terms shall be exclusively subject to the jurisdiction of the Tokyo District Court.

【Established on October 29, 2024】

I agree to the privacy policy and terms of use